Uthappa Ponnappa

About Uthappa Ponnappa

Accomplished Digital Business and Delivery Leader with extensive experience driving transformation across Communications, Media, Retail, Consumer Goods, and Lifesciences. Over two decades at Wipro Technologies, I have built and scaled high-performing global engineering organizations, managed P & Ls exceeding $560Mn, and delivered complex programs for leading enterprises, including AT & T, T-Mobile, Walmart, Levi’s, Estee Lauder, and J&J.As COO & Delivery Head – Communications & Media, I lead profitable growth and delivery excellence across a $560Mn portfolio, overseeing large-scale transformation programs in Cloud, SD-WAN, AI-driven ServiceOps, Applications, and IT Infrastructure. Responsible for managing complex SLA and KPI frameworks, ensuring contractual compliance, operational excellence, and sustained customer satisfaction. Driving modernization of enterprise applications, optimized infrastructure operations, and AI-led network solutions to enhance service quality and efficiency.Previously, as COO & Delivery Head – Retail & Consumer Goods, I led application engineering, infrastructure modernization, and large-scale IT programs, strengthening customer relationships and expanding strategic partnerships through innovative delivery models. Earlier, as Digital Practice Delivery Head – Americas, I built Wipro’s nearshore delivery ecosystem in São Paulo, Brazil, implemented AI-led engineering frameworks, and established differentiated capabilities across Apps, Infrastructure, and Cloud services, while consistently meeting stringent SLA/KPI targets for marquee clients.Recognized as a Best People Manager and Best Delivery Leader, known for fostering a culture of innovation, accountability, and continuous improvement. Passionate about scaling digital transformation through AI, hyper-automation, applications modernization, and high-velocity POD models, while nurturing talent and delivering measurable business impact.

Experience

1. COO and Head of Delivery, Communications and Media

   Wipro

   Nov 2023 — Present · Bengaluru, IN

   As a P&L Owner, Responsible for Customer satisfaction, Profitable growth for $560 Mn Sector.Executed one of the largest transformation program for migrating customers to Wipro\'s platform.Effectively built & delivered one of the largest SD-WAN implementations for one of the largest Telco.Working on AI-Driven Network optimization, Dynamic offer generation areas.Delivered large ServiceOps on our platform for two large Telcos.As a delivery leader, I excel in managing complex SLA and KPI frameworks, ensuring operational excellence, contractual compliance, and sustained customer confidence. Driving a charter to build strong SNOW-TSOM team.Ensure Operating model & delivery structure for Farming & Hunting accounts scale well.Build & Execute Robust strategy considering Technology, Industry, GTM (People, Process & Tools) for the Business unit.