Usmhan Afaq

Technical Operations Engineer @Oracle

Acts as an internal point of contact for the UK public sector realm. • Operates and performs maintenance for over 180 OCI services. • Monitors auto-cut alerts and troubleshoots through the use of runbooks. • Executes change requests to enable new functionality and maintain realm compliance. • Ensures timely resolution of incidents, service requests and change requests. • Escalates to and collaborates with global service and engineering teams. • Utilises incident and problem management processes to mitigate/resolve major incidents. • Suggests and documents process improvements. • Working in a 24/7 shift rote with 12-hour shifts • Liaising with 180 OCI service team on zoom and slack to resolve any ongoing issue or request. • Working on high severity tickets and major incidents within SLA • Able to work as a team and individually to resolve tasks while helping my colleagues where needed. • Been a team leader in most of my shifts and able to handle and manage efficiently while working on day to day tasks.