Usman Patel
Senior Consultant @Praesto Consulting
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WORK HISTORY
Senior Consultant @Praesto Consulting
London, GB
Led end-to-end delivery of a complex multi-workstream transformation programme, from initial discovery through to successful delivery and handover- Acted as overall project lead, owning scope definition, delivery planning, governance, and senior stakeholder communication from first client engagement to completion- Designed and delivered a technology-enabled operating model to improve user experience, automate manual processes, and reduce operational overhead- Worked closely with Managed Services leadership to define post-delivery support strategy, streamlining ticket flows, clarifying ownership, and improving service efficiency- Advised client stakeholders on future-state roadmap, platform strategy, and continuous improvement opportunities beyond the initial delivery phase- Regularly engaged with senior stakeholders to translate business objectives into executable delivery plans, balancing scope, cost, and delivery risk.
EDUCATION
Coventry University
Bachelor's degree, Business Economics
ABOUT USMAN PATEL
Senior Consultant with 6+ years’ experience delivering technology-enabled business and customer transformation across financial services and enterprise clients.I specialise in translating strategic objectives into executable transformation programmes, spanning operating model design, digital enablement, and end-to-end delivery. I’ve led initiatives from pre-sales and early discovery through to implementation and post-delivery support, working closely with C-suite stakeholders.My experience sits at the intersection of strategy, transformation, and technology, helping organisations modernise customer journeys, streamline operations, and realise measurable value from digital investment.
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