Usman Hanif

About Usman Hanif

AboutI am a passionate and energetic Information Technology graduate with expertise in e-commerce operations, customer service, website design, and database management. With hands-on experience across platforms like Amazon, Walmart, Shopify, eBay, and TikTok Shop, I specialize in managing online businesses, creating SEO-optimized listings, handling customer support, and running performance-driven marketing campaigns.I also bring experience in WordPress eCommerce development, building SEO-friendly, responsive websites, and integrating tools such as Google Analytics, Mailchimp, and Facebook Pixel. My career has further expanded into government procurement (SAM.gov, GSA eBuy), where I managed federal contract bidding, RFQs/RFPs, compliance, and supplier coordination.I am motivated to contribute my skills to technology-driven companies while continuously enhancing my expertise in software, digital marketing, and IT solutions.Career HighlightsEcommerce Specialist (Nov 2024 – Present): Managing IT hardware operations on Amazon, Shopify & government portals. Leading federal contract bidding (SAM.gov & GSA eBuy) with FAR compliance, preparing technical & pricing proposals, and tracking KPIs for growth strategies.Ecommerce Website Designer (Self-Employed, Jun 2024 – Oct 2024): Designed and developed custom WordPress eCommerce sites, integrated analytics and marketing tools, and provided client training & support.Customer Service Representative (Oct 2023 – May 2024): Handled inbound/outbound calls, achieving 90%+ customer satisfaction, mentoring team members, and exceeding performance targets.Virtual Assistant (Amazon, Walmart, Shopify, eBay, TikTok Shop | Jan 2020 – Jun 2023): Managed inventory, order fulfillment, supplier coordination, SEO listings, PPC campaigns, and dispute resolution across global e-commerce platforms.Areas of ExpertiseE-commerce Management (Amazon, Walmart, Shopify, eBay, TikTok Shop)Customer Service & Client RelationsFederal Contract Bidding & Procurement (SAM.gov, GSA eBuy)Web Development (WordPress, SEO, e-commerce)Database Design & SQL ManagementTechnical SkillsProgramming: C++, SQL (DBMS)Web Development: WordPress, SEO, E-commerce setupDatabases: Relational databases, design, normalizationTools & Platforms: Amazon Seller Central, Helium 10, Jungle Scout, Shopify CMS, ERP systemsSoftware: Microsoft Office (Word, Excel, PowerPoint, Outlook)Customer Service Tools: CRM platforms, live chat integrationsCertifications & AchievementsGraphic DesigningFreelancingHafiz-e-QuranSpeech Competitions (Public Speaking)

Experience

1. Ecommerce Specialist

   Alliance Global Tech Inc

   Dec 2024 — Present · US

   Ecommerce Specialist | Dec 2024 – Present | United StatesManaged ecommerce operations across Amazon, Walmart, Shopify, and government portalsLed contract bids via SAM.gov and GSA eBuy, ensuring FAR compliancePrepared technical and pricing proposals for RFQs/RFPs (Win rate: X%)Maintained inventory and logistics via ERP/CMS systemsTracked KPIs and prepared monthly performance reportsBuilt strong relationships with procurement officers and tech vendors

Education

• Arid Agriculture University

  BSIT

  2019 — 2023

• Arid Agriculture University

  Bachelor's degree

  2019 — 2023

Skills

• Street Reporting
• Market Planning
• Management
• Team Building
• Marketing Research
• Budgets
• Creative Writing
• Sponsorship
• Advertising
• Brand Management
• Brand Awareness
• Marketing Strategy
• Marketing Communications
• Brand Equity
• Corporate Branding
• Competitive Analysis
• New Business Development
• Project Management
• Brand Architecture
• Strategic Planning
• Event Planning
• Marketing Management
• Copywriting
• Journalism
• Public Relations
• Social Media Marketing
• Event Management
• Corporate Communications
• Press Releases
• Digital Media
• Sales
• Strategy
• Marketing
• Sales Operations
• Language
• Project Execution
• Creative Concepts
• Integrated Marketing
• Business Development
• Digital Marketing