Usman K.
Principal Data Scientist - Customer Health Strategy & Insights @Cyncly
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WORK HISTORY
Principal Data Scientist - Customer Health Strategy & Insights @Cyncly
US
Drive strategic analytics by removing subjectivity, build data science processes and framework that empowers a future-proof Customer Health ArchitectureData Analysis & Insights: Use advanced analysis techniques in Python, NLP techniques to analyze customer feedback data (e.g, CSAT, NPS) and translate findings into actionable recommendations. VoC Technology: Operate Voice of Customer platforms to manage and analyze feedback data effectively. Qualtrics, PowerBI, CustomerGauge, Totango.Data Visualization: Develop clear and engaging visualizations and reports to communicate insights to internal teams. Real time insights for key stakeholders through a seamless integration between Snowflake and PowerBI.Communication: Board level presentations, QBR presentations using data-driven insights in a compelling manner and reinforcement towards actionable recommendations.Data Quality Assurance: Ensure data accuracy and integrity through validation checks and maintain quality throughout the VoC program.Continuous Learning: Stay informed about industry trends and best practices in customer experience analytics and data analysis.
EDUCATION
NCBA&E Lahore
M.Phil
Government College University, Lahore
MSc
Wapda Boys High School Shalimar Town Lahore
Matriculation
National College Of Business Administration & Economics
Master of Philosophy (M.Phil.)
ABOUT USMAN K.
My mantra is to leverage \"Despite not Because\",\"Speed over Perfection\" and \"Comfortable with Uncomfortable\" in this fast paced, result driven progressive & disruptive business growth. I am a Data & Analytics Leader with 15+ years of global experience driving Voice of the Customer (VoC), AI/ML-driven insights, process transformation, and digital innovation across North America, EMEA, and Asia. My expertise spans Snowflake, Python, SQL, Power BI, Totango, CustomerGauge, and advanced analytics frameworks that help organizations improve customer retention, and operational efficiency. Throughout my career, I have led enterprise-scale transformations, from building health score and churn forecast models, to modernizing data workflows that cut reporting delays by 80%, to reducing operational costs by millions through process automation and Lean Six Sigma. I thrive at the intersection of data strategy, business architecture, and change management, enabling leadership teams to make faster, evidence-based decisions. Ready to join as cap exempt candidate. Open to direct hire, consulting, or C2C opportunities.
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