Usman Yusaf
Senior Technical Lead Point of Care Systems (Emea) Escalation & Strategy @Omnicell
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WORK HISTORY
Senior Technical Lead Point of Care Systems (Emea) Escalation & Strategy @Omnicell
Manchester, GB
Lead the technical team responsible for the full Point of Care (POC) product range across EMEA, pharmacy/supply automation systems.Act as escalation manager for high-profile cases, leading hands-on resolution and client engagement.Represent Omnicell internationally during strategic meetings and escalations with key account stakeholders.Manage KPIs, conduct quarterly reviews, coach staff, and ensure compliance with company policies.Drive continuous improvement through cross-functional workflow design, knowledge article development, and change management board participation.Analyse departmental costs including travel and logistics, and implement cost-reduction initiatives.Design and deliver international training packages for hospital biomeds and engineers in Europe and the Middle East.Initiate and manage projects including self-help video portals, refurbishment programs, and international warehouse part lifecycle planning.Support contract reviews, define technical service justifications, and contribute to SLAs and product lifecycle decisions.Interview and hire technical support staff, develop onboarding and training plans, and manage a skills matrix for team growth.Participate in Agile sprint reviews, submit feature requests, and engage with UI/UX feedback loops.Operate within frameworks such as ITIL, Agile, Hoshin Kanri, and PLP (Product Lifecycle Process).Experienced with tools including Jira, TFS, Monday.com, Smartsheets, Aha, and technical systems including SQL, RabbitMQ, networking, and server environments.Contribute to change control and product innovation through design-led thinking and user empathy.Build and present strategic cases for refurbishment cycles, remote connectivity solutions, and field install toolkits.Support Azure-readiness initiatives, remote support tools, and future SaaS transitions with cloud awareness and hands-on experience with hospital IT protocols.
EDUCATION
City College Manchester
(BTEC) National Diploma -Advanced IT for Practitioners
The University of Salford
BA (hons) Design Thinking
ABOUT USMAN YUSAF
As a natural problem solver, I thrive on finding better and more creative ways to improve things, whether at work or in my personal and family life. I’m always looking for opportunities to rethink processes and share ideas that can improve how things are done by challenging and redefining the norm.I’ve built a broad career across IT, healthcare tech, and team leadership, which has shaped an adaptable and open approach. I like to step back, understand how things really work, and simplify complexity; both for myself and for others.Throughout my career, I’ve had the honour of working with some fantastic people who have taught me a great deal and helped shape who I am today. I’m truly grateful for that. If you’re reading this and you’re one of those people, thank you; you know who you are. And if you know me, you’ll know I don’t hesitate to show appreciation. I strongly believe in “learn to teach, and teach to learn.”My faith grounds how I work and how I treat others. I aim to lead with integrity, be mindful of my impact, and support those around me, with a genuine focus on wellbeing and mental health.Feel free to explore my experience, the people I connect with, and the journey so far. If you value fresh thinking, clarity, and a people-focused approach, let’s connect.
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