Usman Shah
Manager- Enterprise Sales & Service | Ex-Vodafone Idea Ltd
- Role
- Enterprise Account Manager at Reliance Jio
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Enterprise Account Manager
Jun 2023 — Present · Mumbai, IN
Account management and service assurance to high value customers.• Building And Nurturing Account focused relationship.Develop trust relationships with a portfolio of major clients toensure they do not turn to competition.•Enhance revenue from existing customers through upsell and of various Jio business solutions like: Internet leased line Fiberconnectivity, Mobile Connections, Jio Cloud, Marketing Solution,Business Applications etc.•Play an integral part in generating new sales that will turn into longlasting relationships.•• Minimize revenue erosion by prevention of churn and downgrade.• Maintaining account hygiene through timely complaint resolution.Serve as a link of communication between key customers andinternal team.•• Collection target achievement in timely manner.Managing the Compliance And Regulatory requirement as per the setguide line from TRAI.•Prepare regular reports of progress and forecasts to internal andexternal stakeholders using key account metrics.•Prepared and presented technical and commercial offers to clientsbased on company standards.
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