Usman Oyinloye
Experienced ServiceNow Administrator/Developer | ITSM, CMDB, HRSD, CSM & Automation Specialist | Driving Scalable IT Solutions & Platform Optimization | ITIL & ServiceNow Certified
- Role
- Servicenow Administrator Developer at Comcast
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Usman Oyinloye
ServiceNow Administrator/Developer with 8+ years of hands-on experience implementing…
Experience
Servicenow Administrator Developer
Nov 2024 — Present
Key Achievement: Currently leading a company-wide CMDB Data Quality Initiative to enhance asset visibility and accuracy. By integrating Discovery, Service Mapping, and Data Certification, I’ve significantly improved data integrity, reduced incident resolution time, and enabled proactive change management.• Administer and enhance ServiceNow modules including Incident, Problem, Change, CMDB, Asset Management, and Service Catalog to support efficient ITSM operations.• Develop and customize forms, workflows, business rules, notifications, and dashboards using Flow Designer and other low-code/no-code tools.• Perform platform upgrades, role-based access control, routine maintenance, and support system integrations using REST APIs and MID Servers.• Collaborate cross-functionally with IT, Security, and Operations teams to implement scalable platform solutions, troubleshoot issues, and align with business goals.
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