Usman Hassan Khan

Customer Service Representative @Erin Park Lexus Toyota

Mississauga, ON, CA

Provided exemplary customer service by handling cash transactions, providing feedback regarding car service, andresolving customer concerns efficiently.• Maintained close collaboration with Service, Spare Parts, and Car Dispatch departments, ensuring up-to-dateinformation on vehicle status and smooth operations.• Managed all aspects of financial transactions, including processing payments for completed service work orders,maintaining accuracy, and generating financial reports and managed receivables.• Managed all incoming phone calls and emails, promptly updating customers and addressing inquiries withprofessionalism and attention to detail.• Implemented effective problem-solving skills to resolve guest issues efficiently, resulting in increased customersatisfaction and retention.• Assisted guests in understanding warranty coverage, service contracts, and pricing options, ensuring transparency andclarity in service-related transactions while providing information about their next service appointments.• Coordinated vehicle pickup, delivery, and logistics, streamlining operations to enhance guest convenience andsatisfaction.

PAF-Karachi Institute of Economics & Technology

Bachelor of Science – Enterprise Resource Planning

PAF-KIET

Bachelor of Science - BS