Usman Ali
Implementation (Customer Activation) Engineer at Ltn Global @Ltn
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WORK HISTORY
Implementation (Customer Activation) Engineer at Ltn Global @Ltn
Cologne, DE
Interface with new customers to provision services to defined specifications • Troubleshoot and diagnose IP network issues and determine appropriate solutions • Diagnose and fix video related issues • Configure and test third-party equipment, such as switches, Routers, Firewalls, encoders, decoders. • Serve as tier three technical escalation point for support engineers • Providing regular updates to Project Managers • Document remedial actions and deviations from project plans
EDUCATION
The Islamia University of Bahawalpur
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Cisco Networking Academy
CCNA Trainee, Computer Systems Networking and Telecommunications
Govt.Emerson College Multan
Faculty of Science , Pre-Engineering
Nishat Boys High School Lodhi Colony Multan
Schooling, Matriculation
ABOUT USMAN ALI
With over 5 years of professional experience in network engineering and customer-focused implementation, my mission is to deliver exceptional technical support and system provisioning at LTN Global. My core competencies include IP networking, secure remote access, and network administration, which align with our company\'s commitment to innovation and customer satisfaction. By leveraging my comprehensive understanding of network infrastructure and security, I aim to contribute diverse perspectives and solutions that enhance our service offerings.Since joining LTN Global, I have honed my skills in configuring third-party equipment and troubleshooting complex IP network and video-related issues, serving as a tier-three technical escalation point. My proficiency in industry-standard protocols such as RADIUS, LDAP, SAML, and 802.1x has been crucial in interfacing with new customers to ensure their seamless service activation and support. This role has enabled me to further solidify my expertise in network security and customer engagement.
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