Usman A.
Partnerships Manager @Etc Awards
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WORK HISTORY
Partnerships Manager @Etc Awards
Maintain Exceptional Customer Service:Ensure the highest standards of customer service to foster customer loyalty and support the strategic growth of ETA products and services.Implement regular training programs for staff to enhance customer interaction skills and service quality.Utilise customer feedback to continuously improve service delivery and address any issues promptly.Secure New Business:Achieve new business targets in alignment with ETA’s financial budget, driving overall business growth.Develop and execute strategic sales plans to identify and capture new market opportunities.Build and maintain strong relationships with potential clients through effective networking and engagement strategies.Maximise Educational Offerings:Enhance the educational offerings for both new and existing customers by effectively utilising ETA’s diverse product range.Develop innovative educational programs and insight that align with current educational standards and customer interests.Collaborate with educators and industry experts to ensure the relevance and quality of educational content.Support Business Growth:Drive business growth through the continuous development and enhancement of both new and existing products.Conduct market research to identify emerging trends and customer needs, informing product development.Foster a culture of innovation within the team to encourage the creation of unique and competitive products.
EDUCATION
Edexcel
PTLLS, Preparing to Teach in the Lifelong Learning Sector (PTLLS).
MHFA England Instructor
Mental Health First Aid England
The University of Manchester
Business Management, Business Administration and Management, General
ABOUT USMAN A.
With over five years of experience in sales strategy, market planning, and contract requirements, I contribute to fostering exceptional customer service and driving business growth at eta. My work focuses on maintaining high customer satisfaction through training programs, feedback utilization, and service quality improvements aligned with organizational goals. At eta, I develop and execute strategic sales plans to secure new business and build lasting client relationships. Leveraging my expertise in business development and customer service, I work to identify and capture market opportunities, aligning them with the company\'s financial objectives to support sustainable growth.
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