Usmaan Gohar
Customer Service Assistant @John Lewis & Partners
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WORK HISTORY
Customer Service Assistant @John Lewis & Partners
Leeds, GB
Handle 10-20 customer enquiries at the customer collection point, identifying customer needs and recommending tailored solutions. Whilst providing high-quality administrative and customer support in a fast-paced retail environment.Onboard and coach new Partners over a 2+ year period, raising team capability and consistency.Collaborate with colleagues across departments to deliver a seamless end-to-end customer experience and maintain smooth store operations.
EDUCATION
University of Leeds
Bachelor of Arts - BA, Business Management
The Brooksbank School
GCSEs
The Brooksbank School
BTECS, Level 3 double extended diploma in Buisiness. Level 3 diploma in Information Technology
ABOUT USMAAN GOHAR
I’m a Business Management graduate with strong experience in customer service, sales, and team training, looking to apply my communication skills and problem-solving abilities across a range of professional industries. I’ve worked in fast-paced, customer-facing environments where I consistently met targets, built strong relationships, and supported new team members, developing resilience, adaptability, and a customer-focused approach. I enjoy learning new systems, tools, and processes that improve efficiency and elevate the overall experience for customers and teams. I’m now seeking opportunities where I can bring my approachable, driven, and collaborative style to a role with growth potential, while continuing to build my skills and contribute value from day one.
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