Yoram David S.
IT Service Support Analyst @Umbra
Signup · Get unlimited contacts
WORK HISTORY
IT Service Support Analyst @Umbra
Mesquite, NV, US
Delivering Tier 1–3 technical support for mission-critical systems, resolving 50+ incidents per week with 98% user satisfaction across secure networks and production environments- Managing and prioritizing service tickets through Jira based ITSM tools, ensuring 95% on-time resolution while maintaining strict compliance with ITAR and cybersecurity protocols-Diagnosed and resolved complex hardware, software, and network connectivity issues supporting engineering, manufacturing, and operations teams-Partnering with infrastructure and cybersecurity teams to escalate and remediate system vulnerabilities, minimizing downtime in high-availability environments-Authoring and maintaining technical documentation, SOPs, and troubleshooting guides, improving service desk efficiency and supporting audit readiness.
EDUCATION
Western Governors University
Bachelor of Science - BS, Information Technology
Pierce Community College
Associate of Arts, General
California State University, Northridge
B.A., Psychology
SKILLS
ABOUT YORAM DAVID S.
I am a dynamic and adaptable professional dedicated to enhancing the organizations and communities I support. With over 15 years of experience across retail, technical, and corporate sectors, I focus on continuous growth as a leader, communicator, and team player. My approach emphasizes improving existing systems rather than reinventing them.My expertise encompasses software engineering, technical support, management, sales, customer service, inventory control, social media, merchandising, and cash handling. I also excel in leading and mentoring teams, handling staff scheduling, delegating tasks, and providing training to foster an efficient work environment.I began my technical career at Apple as a Lead Genius Technician, where I developed foundational skills and certifications. I then expanded my knowledge at Drive Savers in logical data recovery and R&D. At Amazon, I contributed to the development of Smart Home Devices and worked on AWS projects, including LDAP and technology optimization. Lastly, I was at StubHub, driving growth and development in IT services. I am eager to find new opportunities to advance my skills and knowledge further.Specialties:Fluent in Farsi and EnglishProficient in Windows (3.1 through current versions) and Macintosh (Certified)Experienced with MS Office (Excel, Word, PowerPoint) and various Mac applicationsCurrently working with Linux, bash scripting, and light automationSkilled in conflict resolution and management
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.