Usman Shariff

About Usman Shariff

I am currently working as Program Manager driving different projects at Amazon. I\'ve specialization in various areas of Online & Store Transactions, Risks Analysis, Online User Risk Analysis and Project management. I have proven track record of leading Defect elimination Operations and projects at Amazon, Trust & Safety Operations, Fraud & Loss Prevention & Analytics teams at LinkedIn & Tesco. Operations & Relationships Management• Overseeing day-to-day operations effectively delivering Service Levels & project objectives• Manage client relationship in coordination with internal customers, clients & stakeholders• Identify gaps in processes, tools, help & knowledge base articles and relay deficiencies to the Clients & to the relevant departments People Development & Management• Leading several successful teams (Up to 30) & managing operations for over 6 years• Employee development, Training, Coaching, Performance appraisals and management• End to end recruiting experience from shortlisting to onboardingTransaction Data Analysis, Fraud Prevention, Work Flow Optimization & Reporting• Leading a Safety Operations Support team at LinkedIn investigating Fraudulent User Activity• Detect fraud by employees in stores and also misuse of staff privileges by scrutinizing POS transaction data• Detect Online customer fraud & Credit card frauds• Investigate high risk orders & stop fraudulent orders to prevent chargebacks • Foresee fraud threats and take proactive measures to prevent them• Present case related evidence to the police for Investigations• Track products with high shrink rate and develop models to control them• Work flow design & Implementation expert, with a successful track record of designing and optimizing Business Processes, Data Flow, Data Designs & Reporting Operations• Expert in Complex Data Analysis & make recommendations to support Decision Making

Experience

1. Program Manager Ii

   Amazon

   Dec 2021 — Present · Bengaluru, IN

Education

• Bangalore University

  B'com, Accountancy

  2003 — 2005

Skills

• Team Leadership
• Mis
• Vendor Management
• Microsoft Office
• Sql
• Operations Management
• Retail
• Fraud
• Training
• Microsoft Excel
• Business Process Outsourcing (Bpo)
• Leadership
• Analysis
• Teamwork
• Loss Prevention
• Risk Management
• Team Management
• Change Management
• Business Process Improvement
• Forecasting
• Online Fraud
• Project Management
• Recruiting
• Performance Management
• Management
• Customer Service
• Analytics
• Service Delivery
• Business Analysis
• Bpo
• Time Management
• Process Improvement
• Microsoft Powerpoint
• Customer Experience