Shravani Ushakola
Looking for opportunities
- Role
- Senior Process Exicutive at Infosys BPM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shravani Ushakola
I began my career as a Process Executive at Cognizant, working on Google Mapping…
Experience
Senior Process Exicutive
May 2025 — Present · Hyderabad, IN
As a Senior Process Executive at Infosys BPM for the Apple client mapping process, I lead the documentation, execution and continuous improvement of the end-to-end mapping process. I maintain process flows and SOPs, monitor performance against SLAs, drive root-cause analysis for deviations, coordinate escalations with Apple’s stakeholders and mentor team members for high-quality delivery.I also support change rollouts, ensuring that new mappings adhere to Apple’s global operational standards and Infosys BPM’s quality framework.
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