Usha Sham
Lead UX Designer | B2B SaaS | Design for ease of use | Product Design Strategy | Designing for AI | CUA, CXA | Mentor in ADP List
- Role
- Lead Ux Designer at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Usha Sham
What I\'m known for: → Making AI experience feel usable, not experimental →…
Experience
Lead Ux Designer
Oct 2024 — Present
I lead and execute UX strategy for a large-scale asset management platform within the Sustainability Software portfolio, driving user-centered design in highly complex enterprise environments.I collaborate cross-functionally with product managers, engineers, data scientists, UX researchers, and content designers to shape intuitive workflows and deliver features that are both scalable and grounded in real user needs. From sprint planning and roadmap alignment to release coordination, I stay hands-on throughout the product lifecycle.Responsibilities- Strategic Design & Prototyping: Turning abstract ideas into structured design strategies and translate them into prototypes that guide both vision and execution. Designing for Agentic & Conversational AI, focusing on UX for System Design, context-aware and scalable systems- User Research & Testing: To lead user research and usability testing initiatives, collaborating with researchers and content designers to ensure insights directly inform product decisions, not just at discovery, but throughout iteration- Team Leadership & Culture: As a coach, I nurture an ownership mindset, design precision, and a culture rooted in emotional intelligence. I advocate for psychological safety and team rituals that foster resilience, inclusion, and high collaboration, drawing from my background in psychotherapy to guide team dynamics and empathy-led leadership- DesignOps & Collaboration: Define and manage design operations, from hiring and onboarding to setting up tooling, critique sessions, knowledge-sharing and Design thinking workshops, all to enhance team cohesion and velocity.• Innovation and Research: Stay up-to-date with industry trends, emerging technologies, and best practices in design & user experience. Identify opportunities for innovation and Network
Education
Karnataka State Open University
Bachelor's in Fine Art, Design and Applied Arts
2009 — 2012
Banjara Academy
Diploma in Counselling Psychology, Counseling Psychology
2017 — 2018
Arena animation malleswaram
Diploma in Animation, Animation, Interactive Technology, Video Graphics and Special Effects
2003 — 2005
Banjara Academy
P G Diploma Behavioral Science, Psychology
2018 — 2019
Human Factors International
Certified Usability Analyst
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