Usha Lakshmanan

About Usha Lakshmanan

I am a seasoned digital leader, strategist and innovator. I am an expert in defining Digital strategy, Operational process digitization, digital solutioning, customer experience design and driving digital innovation leveraging ecosystems. I have played a key role in the Pre sales, Sales, Service, Delivery and Innovation in the business of Digital.As the lead of Digital Strategy, Transformation and Innovation, have created and currently run multi-million dollar Ventures. Additionally, work with over 100 clients globally in defining and implementing their digital roadmap. Also run multiple innovation initiatives to enable clients leverage new business and differentiation models.I have worn many hats in my career- Digital consultant, Digital strategist, process design, aligning digital business- technology architectures, designing digital offerings and digital business model innovation.

Experience

1. Vice President, Digital Strategy and Transformation

   Cognizant

   Sep 2014 — Present

   I am a seasoned digital leader, strategist and innovator. I am an expert in defining Digital strategy, Operational process digitization, Customer experience design and driving digital innovation leveraging ecosystems. In addition to creation of Domain led technology solutions, I have the responsibility of creating and nurturing an ecosystem of partnerships to create solution offerings that have components from Partners, Fin techs and internal capabilities to deliver differentiated proposition to Clients/Partners. Work with partners in creating joint GTM, Solution offerings and Branding /Visibility initiativesAs the lead of Digital Strategy, Transformation and Innovation, currently run multi-million dollar SaaS platforms. I have worn many hats in my career and have worked across the spectrum- Digital Business, Digital Systems and Technology and Digital Operations

Education

• MBA Milton Keynes, UK

  Master of Business Administration - MBA, Strategy, Technology and Innovation

Skills

• Project Portfolio Management
• Shared Services
• Customer Relationship Management (Crm)
• Transition Management
• IT Strategy
• Business Transformation
• Business Requirements
• Governance
• Business Process Improvement
• IT Transformation
• Business Intelligence
• Sdlc
• Management
• Solution Architecture
• Enterprise Risk Management
• Pre-Sales
• Analytics
• Enterprise Architecture
• Consulting
• Project Delivery
• Software Project Management
• Crm
• Service Delivery
• Business Analysis
• Global Delivery
• Offshoring
• Software Development
• Program Management
• Business Process Design
• Requirements Gathering
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Process Re-Engineering
• Process Consulting
• Bpo
• Management Consulting
• IT Outsourcing
• Outsourcing
• Gap Analysis
• Resource Management