Usama Noor

Financial Services Advisor @Intrum

Manchester, GB

Enhanced risk assessment accuracy by 15% through detailed analysis of financial challenges across 50+ customer accounts, contributing to improved decision-making and risk mitigation.·Evaluated customers’ financial circumstances to determine their ability to sustain account obligations, ensuring fair and responsible outcomes.·Proposed tailored financial solutions for customers at risk of default, aiming to reduce long-term financial hardship and promote financial well-being.·Mentored and trained new team members in effective customer engagement strategies, fostering alignment with Intrum’s values and driving consistent, positive outcomes.