Salik
- Role
- Operations Support Executive at Block Gemini
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Salik
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Experience
Operations Support Executive
Feb 2026 — Present
Manage live operations across Uber, Bolt, and Moniic, monitoring bookings and live feeds to ensure smooth trip execution.• Monitor maps and demand zones and instruct drivers to move to high-demand or red zones to improve trip acceptance.• Assign drivers for scheduled bookings, confirm vehicle allocation, and ensure bookings are confirmed before the trip starts.• Maintain daily operational sheets with driver names shift timings trip start and end times assigned car and plate numbers.• Coordinate with chauffeurs partners and internal teams for trip assignments schedule changes and SLA adherence.• Handle ticketing payment discrepancies KYC verifications and security deposit or deduction cases within SLA timelines.• Provide VIP customer support via calls and WhatsApp resolving booking issues escalations and customer updates until resolution.
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