Urvashi Sharma
Customer Success | Driving Customer Value, Adoption ,Expansion & long term partnership |Certified across Microsoft Azure | AI | Security| Salesforce Platforms
- Role
- Customer Success at Salesforce
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Urvashi Sharma
With over 16 years of diverse experience in IT, I have consistently delivered business impact by leading customer success, engagement delivery, consulting, and project management initiatives across global enterprise environments. I specialize in translating complex business needs into scalable technology solutions that drive adoption, retention, and long-term value.I’ve successfully managed multi-million-dollar customer portfolios, led strategic digital transformation programs, and exceeded KPIs related to retention, satisfaction, and expansion. My expertise includes driving adoption across enterprise technologies including Azure, Microsoft 365, and Dynamics 365, while partnering closely with CxO stakeholders to align technology outcomes with business objectives.Recognized for reducing churn, accelerating time-to-value, and leading high-urgency initiatives, I bring a proven ability to foster deep customer relationships, lead cross-functional teams, and influence large-scale growth. I’m passionate about delivering value at scale, optimizing customer experiences, and ensuring alignment between innovation and measurable success.
Experience
Customer Success
Jan 2026 — Present
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