Urvashi Sharma
Manager - Customer Success @ Greytip Software | Operations Management, People Management
- Role
- Manager - Customer Success at greytHR
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Urvashi Sharma
Customer Success professional with over 12 years of experience in SaaS and financial services, currently serving as Manager – Customer Success at Greytip Software. Adept at leading teams to enhance customer onboarding, foster adoption, and drive retention while ensuring high satisfaction levels. Skilled in managing large customer portfolios and aligning success metrics like NPS and CSAT with organizational goals. Known for building scalable customer success frameworks, defining KPIs, and conducting QBRs to reduce churn and improve renewals. Collaborated closely with sales, product, and support teams to resolve escalations and deliver consistent outcomes. Passionate about empowering customers and supporting business growth through strategic success initiatives.
Experience
Manager - Customer Success
Dec 2022 — Present · Bengaluru, IN
Education
Mumbai Higher Secondary Board
Commerce, Economics, Accounting, Business/Commerce, General
2008 — 2010
Mumbai University Mumbai
Bachelor of Commerce (B.Com.), Accounting and Finance, Economics
2010 — 2013
St. Laurence High School, Andheri, Mumbai
Across Subjects, Across Subjects
1995 — 2008
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