Urvashi Gupta
Principal (Lead) Technical Support Engineer @ Salesforce | Operational Excellence-Driving Team Success & Customer Impact | Trailhead Triple Star Ranger | Salesforce Certified (B2C Dev, Admin, AI Associate) | SAAS
- Role
- Principal Technical Support Engineer at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Urvashi Gupta
With 9+ years in Salesforce Commerce Cloud, I bring a blend of people leadership and deep technical expertise. My career has evolved from hands-on problem solving to guiding and mentoring teams, driving collaboration, and ensuring customer success at scale. Leadership & Collaboration-Mentored and onboarded 15+ engineers and freshers, creating structured ramp-up plans that boosted team productivity and confidence-Supported peers in high-pressure situations, leading swarming sessions and cross-team escalations-Graduate of Salesforce’s Accelerate Aspiring Leaders Program, strengthening skills in coaching, collaboration, and people-first leadership-Certified Salesforce Admin, B2C Developer, AI Associate | Trailhead Double Ranger. Technical Expertise-9+ years of IT experience in Salesforce CRM implementation and technical support for global eCommerce applications-Act as Commerce Cloud SME: writing KB articles, educating customers/partners, and ensuring smooth and successful go-lives-Skilled in troubleshooting, root cause analysis, and proactive platform monitoring to minimize issue recurrence-Broad exposure to tools and platforms including Salesforce B2C Commerce Cloud, OMS, Einstein, Grafana, Splunk, AppDynamics, Dynatrace, Okta SSO, JIRA, and ServiceNow. Aspiring to grow into a Support Team Manager role, where I can continue to build high-performing teams, drive operational excellence, and combine technical depth with strong leadership.
Experience
Principal Technical Support Engineer
Aug 2022 — Present · Hyderabad, IN
Education
PSIT Kanpur (Pranveer Singh Institute of Technology)
Bachelor of Technology (BTech), Information Technology
2011 — 2015
Mercy Memorial School
Higher Secondary , Mathematics and Computer Science
Skills
- C
- Html
- Mysql
- Certified by Hp for Android Training
- Javascript
- Xml
- Software Development
- Sql
- Java
- Oracle
- Uml Tools
- C++
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