Urvash Khanna
Global Training & Quality Leader | Customer Experience Strategist | Ex-Entrepreneur | Autonomous Vehicle Operations
- Role
- Director - Training & Quality at Sutherland
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Urvash Khanna
With over 15 years of experience spanning service delivery, operational excellence, and talent development, I specialize in driving business transformation through innovation, efficiency, and customer-first strategies. Key Strengths: 1. Service Delivery: Leading large-scale teams to achieve high-performance outcomes. Customer Experience: Elevating satisfaction through strategic process improvements for global brands. L&D: Designing scalable knowledge management and capability-building frameworks. Technology & Automation: Partnering with tech teams to implement solutions that drive efficiency and growth. Entrepreneurial Mindset: Successfully co-founded and expanded a business to 20+ outlets, with end-to-end ownership.Passionate about leadership, digital transformation, and process optimization, I thrive in dynamic environments that demand innovation and strategic execution. I’m actively seeking new challenges in service delivery or training leadership
Experience
Director - Training & Quality
Aug 2025 — Present · Hyderabad, IN
Lead global Training & Quality strategy for multiple client portfolios, driving capability development and performance consistency worldwide.Established global quality governance, SOPs, and process frameworks to reduce operational variance.Partnered with technology teams to modernize workflows, integrate new tools, and enhance operational accuracy.Led transformation efforts, transition design, process stabilization, and risk mitigation for smooth offshore migrations.Supported strategic growth through solutioning for new RFPs, client consultations, and capability optimization.
Education
University of Leeds
MSc, Banking and Finance
2009 — 2010
Osmania University
Batchelors, Commerce
2006 — 2009
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