Urukrama Kulkarny

Client Account Manager @TÜV SÜD

Pune, IN

Responsible for managing and nurturing relationships with high-value clients to ensure satisfaction, retention, and growth. Their duties typically include:1. Client Relationship ManagementAct as the primary point of contact for key accounts.Develop strong relationships with clients to understand their needs and expectations.Address and resolve client concerns promptly.2. Account Growth & Revenue ExpansionIdentify opportunities for upselling and cross-selling MyGate’s services.Work closely with sales and product teams to customize solutions for key clients.Negotiate contract renewals and ensure business growth.3. Service Delivery & Implementation SupportOversee the onboarding and implementation process for key clients.Ensure that MyGate’s solutions are effectively deployed and used.Coordinate with internal teams (tech, operations, and customer support) to resolve client issues.4. Performance Monitoring & ReportingTrack key account performance, user adoption, and engagement.Analyze data to provide insights on usage trends and service improvements.Present periodic reports to clients and internal stakeholders.5. Issue Resolution & Customer SupportAct as an escalation point for any major client issues.Work with the support team to ensure quick resolution of technical or service-related problems.6. Strategic Planning & Feedback LoopGather client feedback and relay it to product and operations teams for service improvements.Develop strategies to enhance customer experience and retention.Stay updated on industry trends and MyGate’s offerings to provide valuable insights to clients.

Symbiosis College of Arts & Commerce

Junior College

Vikhe Patil Memorial School

School

Symbiosis Centre for Management Studies- Pune

Undergraduate