Ursula Matthews
Partner with internal teams and clients to deliver maximum value from AP Automation solutions
- Role
- Senior Manager, Campaign Success Team - Small to Medium Business Enterprise at American Express
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Ursula Matthews
Twenty plus years of call center management and consulting experience. Consistent history of leadership success in call center and sales environments. High-energy, creative professional focused on collaboration to achieve business goals. Exceptional leadership, communication, change management, and coaching abilities. Proven ability to thrive in fast-paced, high-change, and challenging work environments. Approachable, hands-on, dynamic leader that believes employees are every company\'s most valuable asset. Specialties: call center operations, workforce staffing, training design and facilitation, sales strategy and management, field sales, consultative selling, service-to-sales transformations, financial services operations, public speaking engagements, sales presentations and RFPs, outsourced/BPO telesales operations, collections, customer service, customer experience and loyalty, MVT testing design and execution
Experience
Senior Manager, Campaign Success Team - Small to Medium Business Enterprise
Oct 2023 — Present · Phoenix, AZ, US
Education
Case Western Reserve University
Bachelor of Science (BS), Banking and Finance
1984 — 1989
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