Urs Dresen
(Senior) Team Lead and Service Delivery Director (Ccwp) @Hays
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WORK HISTORY
(Senior) Team Lead and Service Delivery Director (Ccwp) @Hays
Munich (District), DE
program management and development2. program internationalization3. team management4. VMS tool implementation
EDUCATION
Mc Neil High School
High School Diploma
Austin Community College
Associate of Arts (AA), Psychology
Texas State University
Bachelor of Arts (B.A.), Psychology
Technische Universität Chemnitz
Master of Arts (M.A.), International and Intercultural Communication
ABOUT URS DRESEN
I am a specialist in coordinating and procuring technical services, with over a decade of experience in the high-tech and engineering industry. Throughout my career, I have led complex service programs, managed international vendor structures, and collaborated closely with both procurement teams and key stakeholders. My work has focused on driving efficiency, ensuring quality, and enabling sustainable supplier and client relationships – always with a hands-on and strategic mindset. Highlights of my professional journey include: Managing an international MSP program in the semiconductor and IT sector Leading contract negotiations with global service providers Implementing a modern Vendor Management System (VMS) to increase transparency and automation Supporting international rollout strategies Collaborating directly with clients to define service roadmaps and improve delivery models I thrive in environments that combine structure with freedom to innovate, and I am now looking for new opportunities to contribute to strategic service management, procurement excellence, and cross-functional collaboration. Based in Munich | Fluent in English & German | CCWP Certified
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