Urooj Ibrar

Operations Manager @Step Next Limited

West Bromwich, GB

As the Operations Manager at Step Next, I was responsible for overseeing the day-to-day operations of the company, ensuring the efficient delivery of services to clients. I managed a dynamic team, optimizing resource allocation and implementing process improvements that significantly increased operational efficiency. My role also involved maintaining strong client relationships, resolving issues promptly, and ensuring high-quality service delivery. I successfully streamlined operations, reducing costs while enhancing service quality, and developed key performance metrics to track team performance. Through effective leadership and continuous training, I built a high-performing team, which contributed to improved client satisfaction and the overall success of the company. My efforts in optimizing service delivery and implementing scalable processes were crucial in supporting the company’s growth and maintaining its reputation as a reliable service provider.

University of Roehampton

Bachelor's degree