Urmila Gujale
Integrated Supply Chain Management// order management// order to cash // Procurement Analyst// Source to pay cycle
- Role
- Customer Service Specialist at Dow
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Urmila Gujale
Seeking a position to utilize my skills and abilities in the Supply Chain Management field, Engineering Procurement & FIM (infrastructure Facilities Management) that offers Professional growth while being resourceful, innovative, flexible and content to the firm.I had completed my B.E. in Mechanical Engineering with experience of 3 years across the supply chain Department.Currently working as Customer service specialist in Supply chain management with Dow chemical international pvt. ltd. at Airoli, new mumbai. Good experience in Procurement/Purchase related activities, Source to pay cycle, Vendor management, SAP MM / ARIBA, tendering process.
Experience
Customer Service Specialist
Jun 2024 — Present · IN
Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.Maintain a thorough knowledge of the company\'s products, applications, and service offerings within the assigned business portfolio.Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.Maintain service levels according to business prioritization.Differentiate between customer requirements and the company\'s capabilities, choosing the best and most cost-effective solutions
Education
University of Mumbai
Bachelor of Engineering - BE
2015 — 2019
MIT School of Distance Education
Postgraduate Diploma
2022 — 2024
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