Urmila Yadav
Senior Seller Support Specialist | eCommerce Operations | Customer Success | Amazon Experience
- Role
- Seller Partner Support - Senior at Amazon
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Urmila Yadav
As a dedicated and detail-oriented professional with 5 + years of experience in Seller…
Experience
Seller Partner Support - Senior
Feb 2021 — Present · Mumbai, IN
As a Senior Seller Partner Support Associate, I drive success for Amazon’s third-party sellers by delivering expert support and resolving complex issues across account health, product listings, payments, and performance metrics. I act as a trusted partner, ensuring a seamless seller experience through deep problem-solving, cross-team collaboration, and data-driven insights.What I do:Lead resolution of escalated seller concerns, improving seller satisfaction and retentionAnalyze trends and root causes to implement long-term fixes and reduce recurring issuesCollaborate with cross-functional teams to influence process improvements and product enhancementsMentor and coach junior team members to build a high-performing support organizationAdvocate for sellers by voicing feedback and aligning with global teams on scalable solutionsKey Impact:Achieved consistently high customer satisfaction and SLA adherenceContributed to reducing seller support contacts through proactive problem preventionPlayed a key role in training and onboarding new associates, enhancing team productivity
Education
Welingkar Institute of Management
Diploma in human resource, Human Resources Development
2012 — 2013
K J Somaiya College of Arts and Commerce
Bachelor of Commerce (B.Com.)
2008 — 2011
Sri Ma Bal Niketan High School Thane West
Ssc
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