Urmil Patel
IT Specialist at Wilton Brands
- Role
- IT Specialist at Wilton Brands
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Urmil Patel
Graduated from DePaul University in B.S. of Cybersecurity.
Experience
IT Specialist
Mar 2025 — Present · Naperville, IL, US
Developed and executed systems test cases for user acceptance testing to ensure successful implementation of new IT solutions and system upgrades- Managed external vendor relationships for planning, deployment, and maintenance of new software and hardware, ensuring alignment with business needs and timelines- Provided technical support to users across multiple countries via phone and in-person at corporate offices and distribution centers, ensuring rapid issue resolution- Actively prioritized and resolved new tickets from the Infrastructure Support queue, adhering to SLAs and documenting resolution paths. Experienced with JIRA, Remedyforce, Matrix42, ServiceNow ticketingsystems- Identified root causes of technical problems and followed industry best practices for escalation to minimize downtime and service impact- Imaged desktops and laptops with the latest Windows OS versions to maintain compliance and securitystandards across the organization- Collaborated with IT team members to manage workloads, establish communication plans, and executesupport strategies effectively- Proposed new IT processes, standards, and policies to enhance operational efficiency and service quality. Assisted with Server and Access Point upgrades- Supported over 150+ end-user onboarding and offboarding by configuring accounts, provisioninghardware/software and maintaining secure access protocols.
Education
DePaul University
Bachelor of Science - BS, Cybersecurity
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