Urmi Shah

Cx, CRM, Service Excellence , Customer Service champion in healthcare & hospital

Role: General Manager Customer Service & Crm at Paras Health
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Urmi Shah

Senior Healthcare Leader with 20+ years of experience driving enterprise-wide customer…

Experience

General Manager Customer Service & Crm
Paras Health
Sep 2025 — Present · Gurugram, IN

Education

Shreemati Nathibai Damodar Thackersey Women's University
Bachelor of Commerce - BCom, Computer application, business application

Skills

Customer Relations
Computer Application
Customer Service
Analysis
Healthcare
Coaching
Customer Satisfaction
Training
Human Resources
Hospitals

Contact information

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Work email
•••••@parashospitals.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Paras Health

Hospitals and Health Care · 3.4K employees · Founded 2006 · Gurgaon, India

Since 2006, Paras Health has aimed to build a healthy ‘Bharat’ by providing affordable, accessible, and high-quality healthcare services for underserved communities. Our brand values compassion, affordability, accessibility, and quality drive us to provide care for patients’ needs as partners and bring our promise of being a “Partners in Health” to life for all communities that we serve. Each of these values helps us save lives and make every patient experience compassionate care near them. Compassion: Caring for patient’s medical needs as partners Affordability: Driven to provide affordable healthcare services Accessibility: Taking healthcare services closer to places where there is a need Quality: World-class clinical outcomes in patient care based on best practices Paras Health has delivered world-class clinical outcomes by staying abreast with the latest developments in the scientific field and combining cutting-edge technology with our extensive & renowned medical expertise. Paras Health has built multi-speciality facilities in cities such as Gurgaon, Patna, Darbhanga, Udaipur, Panchkula, Ranchi, Srinagar and Kanpur* to bring accessibility to quality healthcare. Our goal is to provide 9100+ beds by 2031. Every single individual working in ‘Paras Health’ - from doctors to nurses and the management - is united in the endeavour to achieve our vision and to deliver top-quality compassionate healthcare to the communities we serve.*Upcoming units

parashospitals.com

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About Urmi Shah

Experience

General Manager Customer Service & Crm

Education

Shreemati Nathibai Damodar Thackersey Women's University

Skills

Find verified contacts for anyone on LinkedIn