Urmelesh Swami

About Urmelesh Swami

With a remarkable track record spanning over 25 years, I am a seasoned operations professional with expertise in Retail, E-Commerce, IT, Telecom, Software, and Academia. My accomplishments include successfully driving new business launches and adeptly managing diverse teams across North & West India.In my current role, I have been instrumental in driving FlowerAura\'s quick commerce strategy by establishing a strong presence on platforms like Blinkit, Zepto, and Instamart. This includes identifying market trends, curating product assortments tailored to customer preferences, and ensuring seamless integration of operations with these platforms. Through collaboration with cross-functional teams, I have optimized delivery timelines, enhanced customer experience, and contributed to achieving significant sales growth. My efforts focus on leveraging data analytics to refine our offerings and maintain a competitive edge in the rapidly evolving quick commerce ecosystem.5 years experience in FMCG sector at Galway as General Manager (Operations) supervising Admin, Purchase, New Product Development, Vendor Management, HR, Quality & business Process, SCM, Legal and Customer Care departments.More than 4 years of accomplished leadership at IGP.com, India\'s top Online Gift Delivery platform, leading teams in Customer Care, Administration, and F&A, fostering excellence and unmatched customer satisfaction.Over 5 years of experience at Tata Tele Services Ltd, a leading telecom company, led teams responsible for driving collections, retention, and installations. The primary focus was on ensuring customer satisfaction while meeting the business needs.Highly accomplished computer professional renowned for crafting custom solutions to precisely meet corporate needs while expertly establishing and optimizing extensive distribution networks.

Experience

1. Managing Special Projects at Floweraura

   Floweraura

   Dec 2023 — Present · Gurugram, IN

Education

• Subharti University

  Master of Business Administration - MBA

  2017 — 2019

• Kurukshetra University

  B.Sc.

  1991 — 1994

• Devi Ahilya Vishwavidyalaya

  MCM

  1994 — 1997

Skills

• Operations Management
• Performance Management
• Crm
• Employee Training
• Program Management
• Team Management
• Customer Relationship Management (Crm)
• Technical Recruiting
• Job Descriptions
• Recruitments
• HR Consulting
• Hris
• HR Policies
• Benefits Negotiation
• Soft Skills
• Talent Acquisition
• IT Recruitment
• Performance Appraisal
• Telecommunications
• Bpo
• Exit Interviews
• Management
• Human Resources
• Recruiting
• Interviews
• Sourcing
• Screening
• Graduate Recruitment
• Customer Retention
• Customer Service
• Strategic HR
• Service Delivery
• Business Development
• Screening Resumes
• Vendor Management
• Personnel Management
• Internet Recruiting
• Management Information Systems (Mis)
• Employee Relations
• Training