Urfan Azad
Technical Enablement Manager @Virgin Media O2
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WORK HISTORY
Technical Enablement Manager @Virgin Media O2
GB
Led and enabled Site Reliability Engineering (SRE) teams through technical enablement initiatives, improving platform reliability, incident response maturity, and operational efficiency across services.• Applied Agile change practices using ADKAR and value-stream mapping to identify bottlenecks, drive automation, and embed AI-assisted delivery workflows into day-to-day engineering operations.• Designed and implemented Agentic AI and Generative AI solutions (e.g. AI copilots, automated analysis agents, and workflow orchestration) to support SRE, DevOps, and platform teams—reducing manual effort, accelerating decision-making, and improving productivity.• Acted as a technical enablement lead, bridging engineering, operations, and business teams to operationalise AI-driven tooling, standardise best practices, and scale intelligent automation across the organisation.
EDUCATION
University of West London
Dreamweaver Web Design
Theale Green
GCSE Subjects: English Lang & literature, Maths, Coordinated Science, Craft Design & Tech, Computer
Reading Area Community College
BTEC in Computing
University of Bedfordshire
HND in Computing
University of Essex
Bachelor's degree, Criminology
ABOUT URFAN AZAD
I help organizations unlock competitive advantage through AI-driven technical enablement and operational excellence. With 10+ years of experience spanning SRE, platform engineering, and enterprise transformation, I bridge the gap between cutting-edge technology and business impact.Specialties: Generative AI implementation, Site Reliability Engineering (SRE), DevOps architecture, technical leadership, Agile methodologies, and cloud platform optimization. I\'ve successfully led teams through digital transformation initiatives at scale, designing and deploying AI solutions that reduce manual effort by 70%+ while improving system reliability and decision-making capabilities.I\'m passionate about building high-performing technical cultures and mentoring teams to drive innovation. Whether architecting scalable platforms, implementing AI-first workflows, or leading organizational change, I focus on delivering measurable business outcomes alongside technical excellence.Let\'s connect if you\'re interested in technical enablement, AI transformation, or building resilient, intelligent systems.
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