Jorge Urdaneta

About Jorge Urdaneta

Experienced IT Professional with over 20 years of experience delivering exceptional support to end users within diverse organizational environments. Proven track record in managing infrastructure solutions and providing comprehensive support across all company business units, Adept at leading projects and initiatives, with a strong focus on enhancing user experience and operational efficiency. • Specialized expertise in infrastructure management and end user support.• Strong project management abilities, ensuring timely delivery and stakeholder satisfaction.• Excellent communication skills, facilitating effective collaboration with all levels of management.• Continuous learner, committed to staying updated with industry trends and technologies.Career Objective: As a highly motivated individual, I thrive in challenging environments that allow me to leverage my skills while contributing to the success of the organization. I seek a role that not only utilizes my extensive experience but also offers opportunities for growth and development.

Experience

1. IT Infrastructure Analyst Ii

   Apache Corporation

   Apr 2019 — Present · Houston, TX, US

   Maintaining and supporting the Citrix cloud applications and desktops environment, ensuring the availability and performance of Citrix cloud services, contributing to efficient operations within the organization.• Monitor and troubleshooting Citrix CVAD environment.• Perform regular maintenance and updates to ensure system stability and performance.• Maintaining security protocols and compliance requirements for Citrix environments, CVEs, etc.• Provide technical support to end users regarding Citrix applications and Desktops.• Resolve users issues, ensuring timely responses and solutions.• Analyze system performance metrics to identify areas of improvement.• Implement best practices for performance tuning and resource allocation.• Work closely with cross functional teams to implement changes and enhancements.• Create and maintain documentation for processes, configurations and troubleshooting guides.• IT Projects related to infrastructure upgrades and new deployments.

Education

• Universidad Rafael Belloso Chacín

  Computer Engineer, Computer Software Engineering

  1997 — 2003

Skills

• Help Desk Support
• Third Party Applications
• Virtualbox
• Petroleum Systems
• Hardware Support
• Windows
• User Experience
• Workstation Administration
• Oracle 9i
• Technical Support
• Oil & Gas Industry
• Petrel
• Landmark Drilling Production & Economics Software
• Android
• Blackberry
• Landmark
• Operating Systems
• Vpn
• System Testing
• Lan-Wan
• Oil & Gas Software Support
• Active Directory
• Xp
• Oracle
• Ios
• Microsoft Office
• Management
• Windows 7
• Nis
• Linux
• License Management
• Application Support
• Smartphones
• Troubleshooting
• Openworks
• Software Installation
• Pipesim
• Sdlc
• Ticketing Systems
• Vmware