Rick Upton
Independent Consultant & Senior Business Systems Analyst at CrowdStrike
- Role
- Senior Business Systems Analyst at CrowdStrike
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Rick Upton
Full-time employee of CrowdStrike and part-time independent Salesforce certified consultant. On a very limited part-time basis, provide remote consulting services related to the Salesforce platform as an independent contractor. Services can include analysis, design, configuration, code, testing, implementation, support, and administration. See for more information. Energetic and experienced information systems professional with a passion for working with people, processes, and technology with a focus on using the Salesforce platform. I have expertise in leading and working hands-on with the delivery and support of a wide range of information systems for a diverse array of business functions to increase customer satisfaction, drive revenues, and contain costs. Skills and experience include: • Architecting complex IT solutions • Partnering with stakeholders • Planning/budgeting • Directing employees and contractors • Leading and executing all phases of Systems Development Life Cycle (SDLC) as a project manager (waterfall and hybrid waterfall/agile) and as a member responsible for task completion • Participating in agile development as a Scrum Master, Product Owner, and Development Team Member
Experience
Senior Business Systems Analyst
Jul 2022 — Present · San Jose, CA, US
Collaborate with ecommerce and provisioning stakeholders as well as Salesforce, CPQ, MuleSoft integration, and NetSuite ERP architects, developers, and testers to maintain and enhance ecommerce and provisioning components of the product trial and quote to cash lifecycles hosted on the Salesforce platform. • Analyze business requirements and collaborate with developers to determine a solution design. • Use Jira, Confluence, and Google Workplace to create and maintain business requirements documents, functional specifications, technical specifications, user stories, acceptance criteria, smoke tests, and other documentation. • Analyze Salesforce data to better inform business and technical decisions by creating and running SOQL queries on Workbench.
Education
San Jose State University
B.S., Business Administration, Concentration: Management Information Systems, Minor: Cybernetic Systems
1987 — 1992
UCSC Silicon Valley Extension
Internet Programming and Development Courses
2016 — 2017
Santa Clara University Leavey School of Business
MBA, Concentrations: Information Systems, Managing Innovation and Technology, Operations, E-commerce
2000 — 2005
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