Piyush Uppal
Consulting Manager | Salesforce Service Cloud | SAFe POPM | Life Sciences | IIM Udaipur
- Role
- Consulting Manager at Cognizant
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Piyush Uppal
I am a Life Sciences Consulting professional with 8+ years of experience driving digital transformation across Pharma, MedTech, and Patient Services domains.Currently working as a Consulting Manager and Lead Business Analyst, I have led large-scale Salesforce Service Cloud programs for global pharmaceutical clients, delivering enhanced customer experience and complaint-handling solutions across 40+ regions.My core strengths lie at the intersection of business, technology, and strategy- Life Sciences consulting (Patient Services, Pharma Commercial, R&D)- Salesforce Service Cloud & CX platforms- Stakeholder management & global delivery- Agile / SAFe product ownership- Data platforms, APIs, and integrations- Generative AI strategy, use cases, and consulting POVsI have delivered measurable business impact, including-$770K annual cost savings through process automation- 60% reduction in agent handling time via digital complaint forms- Successful GenAI POCs, playbooks, and client-facing POVsI have also supported RFPs, thought leadership, internal playbooks, and mentored junior consultants—bringing a strong consulting mindset beyond pure delivery. Currently open to new opportunities in- Life Sciences Consulting- Patient Services & Pharma Commercial Transformation- Salesforce / CX Programs- GenAI Strategy & ImplementationI enjoy working in client-facing, problem-solving roles where technology enables meaningful outcomes for businesses.
Experience
Consulting Manager
May 2022 — Present
Education
Indian Institute of Management Udaipur
Master of Business Administration - MBA, Digital Enterprise Management
2021 — 2022
Bharati Vidyapeeth's College Of Engineering, New Delhi
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2011 — 2015
Skills
- Software Quality Assurance
- C
- Programming
- Microsoft Office
- C++
- English
- Sql
- Matlab
- Teamwork
- Team Management
- Microsoft Word
- Powerpoint
- Windows
- Informatica
- Social Media
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