Upneet Sohal

Director - Head of Training and Development @Onfido

Gurugram, IN

Managing large scale FTE, multi-geo training operationsSpearhead the design and implementation of the global vendor partner training strategy ensuring alignment with organizational goals and compliance requirements.Managed and mentored global training teams, creating a culture of continuous improvement and professional development. Empathizing with the learners to create a supportive and inclusive learning environmentDeveloped and enhanced onboarding program for various products leading to a 25% reduction in new hire ramp-up time, improved competencies and optimized service qualityLead the deployment of a comprehensive Learning Management System (LMS) to support efficient learning and assessment across all partner organizationLeveraging data and learning analytics to measure the effectiveness of learning programs, identify areas for improvement, and demonstrate the impact of learning on business outcomes.Managing organizational change and upskilling in a rapidly evolving business landscape.Collaborate with cross-functional product teams to identify and address training needs, streamline workflow, reduce inefficiencies, and improve overall key performance metrics through tailoring learning & service solutions to specific products and line of business.Implemented Lean Six Sigma methodologies in training processes, resulting in a 35% reduction in training time and a 40% increase in learning effectiveness.Measure the effectiveness of training initiatives, UI experience, tooling enhancement through data analysis, KPI tracking, and ROI evaluations.Establish strong vendor relationships to source and implement external training programs that align with company objectives.Act as a change agent, fostering a culture of continuous learning and innovation within the organization.

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