Upendra Singh

About Upendra Singh

Leading service delivery for Relode, an online recruiting marketplace that is disrupting the traditional staffing industry, I provide technology-based solutions that transform services into digital-first organizations, improving agility, accelerating cycle times, and elevating customer experience. As a VP Servicing, I leverage my multi-vertical, contact center, and transaction processing success to deliver excellence and value to my clients and teams.I have over 25 years of experience in global operations and client management, with a proven track record of optimizing processes, enhancing quality, and increasing profitability. I have a BA in Economics, a COPC Registered Coordinator certification, and a Business Strategy Certificate from Texas Wesleyan University. I have a global perspective and a keen attention to detail, which help me find solutions to complex problems and overcome challenges. I have lived and worked in Australia, the Philippines, India, and Sri Lanka, and supported clients across various industry verticals such as banking, financial services, insurance, manufacturing, healthcare, telecommunications, travel, retail, real estate, and energy. I am passionate about creating value and impact for my clients, my team, and my organization.

Experience

1. VP Servicing

   Relode

   Nov 2022 — Present · Palm Bay, FL, US

   Relode is an online recruiting marketplace that is disrupting the traditional staffing industry. Headquartered in Nashville, TN, Relode employs team members across the continental US and home to thousands of virtual teammates.

Education

• Delhi University

  BA (Hons), Economics

• Texas Wesleyan University

  School of Business Administration: Business Strategy

  2015

Skills

• Operational Excellence
• Leadership
• Call Center
• Business Process
• Global Management
• Vendor Management
• Business Process Outsourcing (Bpo)
• Change Management
• Outsourcing
• P&L Management
• Customer Relationship Management (Crm)
• Offshoring
• Thought Leadership
• Operations Management
• Contact Centers
• Six Sigma
• Management
• Performance Management
• Financial Services
• Crm
• Strategy
• Call Centers
• Global Strategy
• Distribution Center Operations
• Global Business Development
• Business Transformation
• Sales Operations
• Business Process Improvement
• Service Delivery
• Business Analysis
• Global Delivery
• Process Excellence
• Transition Management
• Mis
• Workforce Management
• Process Improvement
• Global Sourcing
• Management Information Systems (Mis)
• Bpo
• Risk Management