Upendra K Pisupati

About Upendra K Pisupati

As a seasoned professional in Service Delivery and Business Operations, I bring 28+ years of robust experience in the IT services sector. My journey has been characterized by leading large-scale global delivery initiatives, driving transformation programs across geographies. One of my key areas of expertise is the delivery of IT infrastructure services to a diversified client base. I\'ve successfully built and led multicultural teams, fostered solid client relationships, and maintained seamless business operations. In addition, I\'ve honed a strong focus on talent supply chain management and multi-cloud competencies.Throughout my career, I have been recognized for my leadership and performance, with accolades such as \"Best People Manager \" and \"Best Delivery Team \"\"Inclusive Role Model\"\"Hall of Fame \" etc.My experience spans project & program management, contract & opportunity management, multicultural team leadership, P&L management, cost optimization, and solutions. I have consistently ensured high-quality, cost-effective services while maintaining strong client and employee relationships.As the current Director, Client Delivery Partner at Kyndryl India, I have been instrumental in managing a large team of delivery practitioners, driving high-quality and cost-effective services, and maintaining strong relationships with clients and employees. Beyond my professional achievements, I\'m committed to personal growth and continuous learning, as seen in my participation in numerous leadership and transformation programs. My goal is to continually drive strategic growth and optimize delivery costs, contributing to the success and progress of the organizations I am part of.Feel free to connect with me for collaborations, opportunities, or discussions around the future of IT service delivery and business operations.

Experience

1. Director, Client Delivery Partner

   Kyndryl

   Jun 2019 — Present · Hyderabad, IN

   Lead a Portfolio of Strategic Accounts in North America Markets in Managed Infrastructure ServicesAccountable for Global Delivery of Services, Client Satisfaction (NPS), Margin Expansion, Strategic Imperatives, Operational Excellence, New Service & RFS OpportunitiesLead Diverse Global Cross Functional Teams in Multi Cloud Delivery

Education

• Osmania University

  MBA, Marketing

• Osmania University

  B. Sc, Maths, Physics, Chemistry

Skills

• Business Relationship Management
• IT Service Management
• Leadership Development
• People Management
• Outsourcing
• Team Management
• Strategic Human Resource Planning
• Performance Management
• Crm
• Itil
• IT Strategy
• Customer Retention
• People Skills
• Cross-Functional Team Leadership
• Operational Excellence
• Leadership
• Service Delivery
• Pre-Sales
• Infrastructure
• Business Analysis
• Global Delivery
• Key Account Management
• Strategic Planning
• Six Sigma
• Managing Start-Ups
• Service-Level Agreements (Sla)
• Program Management
• Supply Chain Management
• Project Management
• Business Process Improvement
• Strategy
• Customer Relationship Management (Crm)
• Business Development
• Agile Methodologies
• Management
• Team Building
• Vendor Management
• Project Delivery
• Process Improvement
• Solution Selling