Upendra Knagaram
Sr. Director, Information Technology | Digital Transformation Strategist | Integrating GenAI into workflows within Healthcare
- Role
- Sr Director, Technology at Cigna Healthcare
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Upendra Knagaram
Strategy-driven senior leader adept at shaping digital transformation on through…
Experience
Sr Director, Technology
Jan 2016 — Present
Recruited to develop and execute the technology roadmap to drive the transformation. Oversaw the development and execution of a technology roadmap for the Health Plan and Care Plus business unit, while driving business leadership commitment to fund the roadmap- Charged with simplifying the technology landscape to reduce complexity and lower operational costs. Reduced unit costs by 11% yearly- Architected and executed a future-ready platform using event-driven microservices on AWS, enhancing system interoperability and achieving over a 20% reduction in operational expenses- Integrating GenAI into provider data ingestion and agent workflows to improve efficiency and customer experience.
Education
Osmania University
Bachelor of Engineering (B.E.)
Wayne State University
M.S.
Skills
- Databases
- IT Strategy
- Leadership
- Governance
- Business Process Improvement
- Program Management
- Business Strategy
- Management Consulting
- Strategy
- E-Commerce
- Risk Management
- Enterprise Architecture
- Integration
- Project Portfolio Management
- Data Warehousing
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