Upendra Singh

Operations Manager North Indian @Shree Maruti

Delhi, IN

Operation Manager handling E-com operations in first mile middle mile & last mile,• Handling First Mile (FM) and Last Mile (LM) operations for e-commerce and quick commerce platforms like BigBasket, Flipkart, TATA 1MG, Apollo, and Meesho involves a deep understanding of supply chain logistics, operational efficiency, vendor management, tech integration, and customer satisfaction.• Hyperlocal and Quick Commerce • Warehousing & Fulfillment Centers.• CRM CLOSURE within TAT• Inbound vs Delivery %• Monitoring and evaluation Line Haul, Monitoring and evaluation TAT• Available Vs delivery, Reach at Destinations Vs delivery %.• Monitoring FAT, FAD & TD,• HUB Service Level Performance as per Cut Off.• Network expansion• New Pincode development.• Customer Evaluation• Prepare Lane & Lane wise TAT.• Monitor Hubs Productivity, Efficiency, Utilization.• Monitor All Venders on fortnightly & monthly for Vehicle & Manpower Hiring & Performance.• Monitor AM Performance Sales level & operation Level. Productivity.• Monitor Supervisor & Biker Productivity, Efficiency, Utilization.• To make a strategy for existing customer how to improve our business.• Then identify potential market & customer segment to generate new business• Achieving monthly collection target• Monitor P&L Profit & Loss.

Baghmara College Baghmara

Bachelor of Commerce - BCom

JB Knowledge Park Faridabad

Master of Business Administration (MBA)

DAV Schools Network

Intermediate