Upendra Shakya

About Upendra Shakya

Customer‑focused and results‑driven professional with 6+ years of experience in EV charging infrastructure, project management, and customer experience operations.I have successfully delivered end‑to‑end turnkey EV infra projects for leading clients including Adani, VinFast, Tata Motors, Mahindra Electric, Exicom, ThunderPlus, Quench, Incharz, and Chargersol, managing the full lifecycle from site surveys and BOQ preparation to installation, commissioning, and compliance.Key strengths include:Stakeholder & Vendor Management – Coordinating multi‑party teams to ensure timely delivery.Operational Efficiency – Streamlining workflows, clustering site visits, and reducing travel costs.Technical Expertise – Civil & electrical works, RCC/PCC structures, charger erection, and safety compliance.Customer Experience & CRM Optimization – Driving seamless client servicing and process improvement.Certified in Project Management, Agile, Six Sigma, and Business Analytics, I am passionate about scaling EV infra, optimizing CX operations, and delivering measurable results.

Experience

1. Operations Manager

   Gigforce

   Aug 2025 — Present · Gurugram, IN

   Delivered turnkey EV charging projects for Adani, completing 25+ charger station installations nationwide within strict timelines; currently preparing for upcoming VinFast projects-Oversaw site surveys, BOQ preparation, vendor coordination, civil & electrical works, and I&C-Streamlined travel planning, reducing survey costs by 20% through clustered site visits-Ensured 100% compliance in documentation and regulatory approvals-Built expertise in EV infrastructure projects, driving large‑scale execution while enhancing sustainability and reducing operational costs.

Education

• Central Institute of Plastics Engineering & Technology (CIPET)

  Bachelor of Engineering - BE, Manufacturing Engineering