Upendra Gulrajani
Founder @Nextgen Hotels & Resorts
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WORK HISTORY
Founder @Nextgen Hotels & Resorts
US
As the Founder and CEO of NextGen, the ultimate goal is to increase your customer satisfaction and revenue.And I teach my team to do the same.My role as a leader is to instil this customer-centric mindset in my team.This is to ensure your needs and limitations are thoroughly heard and prioritized.At NextGen, people not only excel in their roles but also continue to learn and evolve.It is only fair to help those people who help others.Overall, I\'m just doing my best to make a positive difference in the hospitality industry that fed me for 40 years.
EDUCATION
Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai
Bachelor's degree, Hospitality Administration/Management
ABOUT UPENDRA GULRAJANI
This is the best approach to Hospitality Success.(Your customers will love you for doing this)With everything happening around us - From staff challenges to regulation compliance,From sustainability to technological advancements,Customer satisfaction often drops down the priority list.Delivering WOW moments while juggling these demands - the pressure is real.But when that’s the sole purpose of our entire business,There must be no room for compromise.To NOT make this a game of survival and MAKE it a game of domination,You need battle-tested systems and quality inspections in place.My team and I, at NextGen Hotels and Resorts, have crafted a 500-point quality inspection system.Focused to:→ Improve operations→ Meet expectations and → Standout in the market.You also get:→ Expert insights→ Bespoke support → Actionable reports and→ A certificate of excellence.to ensure you achieve the desired results.55+ hotels and resorts are NextGen Certified achieving: Solid Reputation Loyal customers Higher Revenue.It’s your time now. Visit our website in the featured section to know more.P.S. I’ve put all my wisdom, knowledge and experience of 40 years on how to achieve customer satisfaction in my new book - “Customer Centricity in Hospitality”. Available on Amazon now.
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