Upayan Chatterjee
Technical Support Engineer Microsoft 365 @Evident It
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WORK HISTORY
Technical Support Engineer Microsoft 365 @Evident It
Winnipeg, MB, CA
Provide Tier 1 and Tier 2 support for enterprise Microsoft environments, owning incidents across Microsoft 365, Entra ID, Intune, Teams, and Azure Virtual Desktop.Act as first point of contact for critical outages involving AVD, RDP, network, and security issues, coordinating with System Administrators to restore service quickly.Resolved 1,800+ tickets across Q3 and Q4 while consistently exceeding SLA targets through strong troubleshooting and customer communication.Investigate security incidents using Microsoft Purview, implement Conditional Access, and enforce endpoint compliance through Intune.Support cloud migrations, Windows 10 to 11 upgrades, and AVD administration. Use PowerShell automation to reduce resolution time and improve support efficiency.
EDUCATION
Seneca Polytechnic
Advanced Diploma , Computer Engineering Technology/Technician
ABOUT UPAYAN CHATTERJEE
Technical Support Engineer with over two years of experience supporting enterprise customers across Microsoft 365, Azure AD (Entra ID), Intune, Teams, and Azure Virtual Desktop. In my current role, I own customer issues from initial investigation through resolution, ensuring service restoration, clear communication, and a positive support experience.My work focuses on Tier 1 and Tier 2 technical support, handling high-priority incidents, security-related investigations, and endpoint management. I regularly troubleshoot Exchange, SharePoint, Teams, and identity-related issues, administer Intune device compliance and Windows upgrades, and support Azure Virtual Desktop environments. I have consistently met SLA expectations while managing a high ticket volume and collaborating with senior engineers and system administrators when escalation is required.I am comfortable working in customer-facing environments and take pride in explaining technical concepts in a clear and practical way. I also use PowerShell to automate routine tasks and improve troubleshooting efficiency, which helps reduce resolution time and improve service quality.I hold the Microsoft AZ-900 certification and a CCNA, and I am currently preparing for AZ-104 to strengthen my Azure administration skills. I bring a growth mindset, strong problem-solving abilities, and a genuine interest in helping customers get the most value from Microsoft technologies.
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