Upasana Shukla

About Upasana Shukla

As an experienced Analytics and Data Science practitioner with 19 years of global experience, I’ve had the privilege of driving AI/ML and analytics solutions across the BFSI and Telecom industries. Currently, as the APAC Data Science Lead at CITI, I specialize in utilizing advanced analytics, AI/ML, and NLP to address complex financial crime challenges on a global scale.With over 12 years of experience leading diverse teams, I’ve successfully managed all stages of analytics delivery—from predictive modeling to industry insights, reporting, and visualization. I’ve built and scaled high-performing teams, delivered impactful machine learning models, and am currently exploring generative AI use cases to enhance operational efficiency. My strengths lie in stakeholder management, aligning business strategy, and cultivating strong cross-functional relationships to drive meaningful outcomes.With expertise in predictive modeling, machine learning, NLP, and advanced analytics—especially in customer insights, credit risk, marketing analytics, and financial crime—I am passionate about leveraging data science to drive business growth and shape the future of data-driven solutions.

Experience

1. Vice President- Data Science, Financial Crime Analytics

   Citi

   Oct 2022 — Present · Gurugram, IN

   Driving innovation and excellence in data-driven solutions to combat global financial crimes; leading and mentoring high-performing team in the design and execution of AI/ML-driven solutions, utilizing advanced analytics, machine learning, network analysis, Gen AI and NLP

Education

• GARP, USA (Global Association of Risk Professional)

  FOUNDATION OF BANKING RISK (FBR), Risk Management

• Gradute in Computer Science

  B.Sc. Hons.

• Indian Institute of Management Bangalore

  Executive Education Program, Business Analytics & Intelligence, Predictive Analytics, Prescriptive Analytics, Machine Learning

Skills

• Customer Service
• Lean
• Sas
• Business Intelligence
• Service Delivery Management
• Analysis
• Customer Relationship Management (Crm)
• Credit Risk
• Microsoft Excel
• Powerpoint
• Process Improvement
• Management
• Visual Basic for Applications (Vba)
• Risk Management
• Team Management
• Project Management
• Analytics
• Crm
• Telecom Analytics
• Contact Center Analytics & Reporting
• Mis
• Re-Engineering and Process Improvement
• Collections & Recoveries Analytics
• Risk Analytics
• Analytical Skills
• Dashboard Designing
• Reporting & Analytics
• Data Analysis
• Business Analysis
• Team Leadership
• Sql
• Strategy
• Vba