Upasana Bhatt

About Upasana Bhatt

Hello there! I am a dedicated Computer Science enthusiast currently pursuing my Masters with a keen interest in crafting seamless digital experiences. With a solid foundation in Java, Python, JavaScript, HTML, and CSS, I\'ve spent 1 year and 11 months creating engaging apps and games that resonate with users. My journey in coding has been both thrilling and fulfilling, as I\'ve transformed intricate ideas into functional, user-friendly applications.My expertise lies in Python and Java, where I\'ve honed my skills to bring innovative concepts to life. I find immense joy in coding; it\'s not just a skill, but a passion that fuels my creativity. At the University of Dayton, I\'ve worked on multiple challenging projects, solidifying my confidence in tackling diverse roles in the tech industry.Former Secretary at Indian Society of Technical Education: Led committees, hosted events, and made impactful decisions, showcasing my leadership and organizational abilities.1 Year 11 Months at WhiteHat Jr: Developed apps and games, which inspired my pursuit of further studies and a deeper exploration of the coding world. Beyond Coding: Dancing | Cooking | Positive CommunicatorOutside the realm of coding, I find my rhythm in dance and solace in the art of cooking. These passions teach me the value of creativity, discipline, and attention to detail, qualities that I bring into my coding projects. Moreover, my positivity and excellent communication skills have enabled me to thrive in team environments, making collaborative projects a delightful experience.Coding, for me, is not just a profession; it\'s a journey of exploration and creation. My goal is to leverage my skills to develop innovative solutions that make a difference. I am excited about the prospect of joining a dynamic team where I can contribute my expertise and continue my growth as a developer.Let\'s connect! I\'m always open to new opportunities, collaborations, and engaging conversations about the fascinating world of technology.

Experience

1. IT Specialist

   Kani Solutions Inc

   Jul 2025 — Present

   Key Responsibilities & DevOps-Relevant Scope: • Manage end-to-end JIRA Service Management workflows for incident, service request, and operational tickets, including prioritization, SLA tracking, and resolution documentation • Act as a first-level production support for internal IT and software systems, performing systematic troubleshooting and issue triage • Support endpoint provisioning and configuration (Windows/macOS), ensuring standardized environments aligned with operational best practices • Install, configure, and maintain internal software tools and dependencies used across engineering and business teams • Assist with access management, environment setup, and configuration issues, supporting stable and repeatable system usage • Collaborate with IT, infrastructure, and engineering teams to escalate incidents, reduce turnaround time, and improve operational efficiency • Maintain structured technical documentation in JIRA to support knowledge reuse, faster resolution, and operational continuity • Follow ITIL and DevOps principles such as incident management, continuous improvement, and operational stabilityDevOps Skills & Tools Exposure: • JIRA Service Management (incident/request/change tracking) • System troubleshooting (Windows/macOS) • Operational support in production-like environments • Documentation, standardization, and process improvement • Foundations of reliability, availability, and service ownership

Education

• University of Dayton

  Master of Science - MS, Computer Science

• Thakur polytechnic

  Diploma, Computer Engineering

  2014 — 2017

• Universal College of Engineering Mumbai

  Bachelor of Engineering - BE, Information Technology

  2017 — 2020