Upal Das

About Upal Das

Experienced operations professional with a demonstrated history of working in Supply Chain Management and E-Commerce, FMCG industries. Proficient and skilled at Operations Management, Team Leadership, Project Implementation, Last Mile Operations, Warehouse Operations, Advanced MS Excel and Data Analysis. Strong operations and supply chain management professional with a Bachelor of Technology (B.Tech) focused in Electrical Engineering from NIT Durgapur. Skilled and excelled working as an Assistant Manager in Field Operations of Reliance Jio for 4 years. Responsible for successfully managing day to day operations of the network of the whole city and leading a team of over 75 field engineers to seamlessly ensure smooth functional efficiency and excellent customer service by effectively streamlining daily operational activities. Experienced and Served as an Operations Lead for Fulfillment Centre Operations at Flipkart for 2 years. Responsible for daily scheduling and leadership of a team of warehouse executives to ensure proper management of warehouse operations, inbound activities, inventory management and reverse logistics, subsequently providing excellent customer service. Currently working as a Senior Operations Manager in Zepto handling the City Operations. Primarily responsible for handling the P&L for cluster of areas along with Delivery Hub Operations. Ownership for Process implementation and Program Management for a number of processes leading to cost optimization and cost reduction around operations, manpower and logistics.

Experience

1. Customer Experience Manager

   PUMA Group

   Dec 2023 — Present · Bengaluru, IN

Education

• National Institute of Technology Durgapur

  Bachelor of Technology - BTech, Electrical Engineering

  2012 — 2016