Atul Upadhyay

Driving Scalable Growth | Multi-Cultural Ops Leadership | Award-Winning CX & T&S Strategist | 20+ Years in outsourcing & building products and global teams

Role
Associate Director at Concentrix
Location
New Delhi, DL, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Atul Upadhyay

Senior business leader with 20+ years of experience in outsourcing, Trust & Safety, and customer experience. Currently leading a $65M portfolio and 2,500+ team members at Concentrix, driving operational excellence, automation, and scalable growth for 5 countries.Known for setting up high-impact delivery models, winning $60M+ RFPs, and scaling teams from 9 to Recognized with multiple awards, including President’s Club and Innovator Award, for driving CX excellence, revenue growth, and transformation across geographies.Passionate about building strong teams, delivering measurable results, and driving continuous improvement in fast-paced, customer-centric environments

Experience

  1. Associate Director

    Concentrix

    Jan 2022 — Present · Gurugram, IN

Education

  • Sikkim Manipal University - Distance Education

    Master of Business Administration - MBA, Business Administration and Management, General

  • Emeritus

    Certificate, Business Administration and Management, General

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Atul Upadhyay — Associate Director at Concentrix in New Delhi, DL, IN | Unifers