Atul Upadhyay
Driving Scalable Growth | Multi-Cultural Ops Leadership | Award-Winning CX & T&S Strategist | 20+ Years in outsourcing & building products and global teams
- Role
- Associate Director at Concentrix
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Atul Upadhyay
Senior business leader with 20+ years of experience in outsourcing, Trust & Safety, and customer experience. Currently leading a $65M portfolio and 2,500+ team members at Concentrix, driving operational excellence, automation, and scalable growth for 5 countries.Known for setting up high-impact delivery models, winning $60M+ RFPs, and scaling teams from 9 to Recognized with multiple awards, including President’s Club and Innovator Award, for driving CX excellence, revenue growth, and transformation across geographies.Passionate about building strong teams, delivering measurable results, and driving continuous improvement in fast-paced, customer-centric environments
Experience
Associate Director
Jan 2022 — Present · Gurugram, IN
Education
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Business Administration and Management, General
Emeritus
Certificate, Business Administration and Management, General
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