Debabrata Upadhyay
Deputy Manager – IT at Medanta | Driving Digital Transformation | Product Management | Customer Success | Lean Six Sigma Green Belt
- Role
- Deputy Manager of Information Technology at Medanta
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Debabrata Upadhyay
With 8+ years of cross-industry experience in healthcare, edtech, and media, I am…
Experience
Deputy Manager of Information Technology
Jan 2025 — Present · Gurugram, IN
Lead a team of Customer Success Managers (CSMs), driving strategic support initiatives across multiple healthcare technology platforms- Spearhead end-to-end product and project management for key digital health solutions, enhancing operational efficiency and user experience- Increased app/product adoption by 40% through targeted engagement strategies and cross-functional collaboration with clinical and non-clinical teams- Improved CSM team efficiency by 30% by streamlining workflows, implementing new KPIs, and fostering a culture of accountability- Partner with stakeholders to translate business needs into scalable tech solutions, boosting user satisfaction by 25% across core platforms.
Education
Bal Mandir Senior Secondary School
High School, PCM
2000 — 2013
Future Institute Of Engineering and Management
Bachelor’s Degree, Mass Communication/Media Studies
2016 — 2019
NMIMS CDOE
Professional Diploma in Digital Marketing, Digital Marketing
2020 — 2020
SH Inter College
K-12, PCM
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