Unnayan Ghosh

About Unnayan Ghosh

A customer oriented, multitask professional with excellent analytical and logical skills possesses rich experience of 12+ years in Business Development & Solution Management, Client servicing, Account Management, New Initiatives. Expertise in achieving cost-effective production with increased quality.Expert in identifying the requirements and also in finding the system requirements.Actively participated in data modeling and business modelingExperienced Sales person in Market Research industry with proven strengths in Account Management, Solutions and negotiations. Demonstrated skills in marketing, advertising, strategic planning and promoting products.Successful in developing strategies to attract new customers and maintain their loyalty.Computer skills include: Microsoft Word (Word, Excel, Access, Power Point).Ability to produce the best result in pressure situations in a team as well as an individual.

Experience

1. Sales Director

   Internet Research Bureau

   Sep 2024 — Present · Pune, IN

   As an Enterprise Sales Director, I lead with a consultative and strategic mindset, acting as a trusted advisor to enterprise-level clients. My core mission is to deeply understand each customer’s unique challenges, uncover meaningful insights, and deliver tailored solutions that drive tangible business value.1). I develop and maintain strong, trust-based relationships with key clients and stakeholders.Work closely with decision-makers to understand their business goals, pain points, and industry landscape. By leveraging data, market intelligence, and strategic questioning, I identify the root causes behind surface-level challenges. Coordinate with internal teams to ensure client requirements are addressed efficiently and effectively.2). Collaboration is required with cross-functional teams—operations, marketing, research, and customer success—to architect customized solutions that align with the customer’s needs and long-term objectives. I also conduct C-Sat surveys to analyze feedback for continuous improvement.3). I foster and maintain executive-level relationships with key stakeholders, positioning myself as a long-term partner rather than a vendor. I prioritize trust, transparency, and mutual growth. Participate in client meetings—onsite and remote—to deepen engagement and understand evolving needs. Regularly measure performance indicators (e.g, response time, uptime, error rate).4). Managing complex, multi-stakeholder sales cycles with precision, negotiating high-value contracts and consistently exceeding revenue targets through strategic account planning. Drive account growth through effective cross-selling and up-selling strategies to meet and exceed portfolio targets.5). I stay ahead of industry trends, anticipating customer needs and proactively proposing innovative ideas and products that help clients stay competitive and future-ready. Conduct regular business reviews to ensure high levels of client satisfaction and identify new opportunities.

Education

• Hislop College

  Bachelor of Commerce (B.Com.), Accounts

• Ramakrishna Mission

  10th, All Subjects

• Rajendra Vidyalaya

  HSC, Commerce

Skills

• Sales
• Business Development
• Bpo
• Lead Generation
• Market Research
• Networking
• Analytical Skills
• Leadership
• Team Management
• Market Analysis
• Recruiting
• Pre-Sales
• Crm
• Web-Based Research
• Business Analysis
• Direct Sales
• Management
• Customer Retention
• Selling
• Account Management
• Telecommunications
• Analysis
• Customer Relationship Management (Crm)
• Business Process Outsourcing (Bpo)
• Customer Satisfaction
• New Business Development